≡ OPEN ACCESS Pirelli, G. (2009) Usability in Public Services and Border Control. New Technologies and Challenges for People with Disability. JRC Scientific and Technical Reports. https://publications.jrc.ec.europa.eu/repository/bitstream/JRC52874/reqno_jrc52874_usability_in_public_services_and_border_control_final.pdf disability, accessibility, biometrics, border control